Making a claim

  • Contact RAC on 0800 096 2968 and we will determine the most appropriate course of action based on the information you provide us. Calls may be monitored and/or recorded.
  • Have your invoice or receipt for proof of purchase and RAC membership number (if a member). A copy of this should be supplied to RAC upon request.
  • Have your vehicle registration number and model details available.
  • Have your current mileage details available.

RAC Patrol Fitted Batteries - Mobile Replacement Guarantee

The RAC Mobile Replacement Guarantee covers the replacement of your RAC car battery provided it is fitted by one of our patrols or by an RAC approved mobile fitting partner and it is found, by RAC, to be defective due to faulty material or workmanship in manufacture within the guarantee period.

The guarantee period for an RAC battery is either 3 or 5 years depending on the battery you have purchased from us. The guarantee period starts from the date of fitting by RAC.

We will attend at a mutually convenient time to fit the replacement battery free of charge †. A replacement car battery will have the benefit of the remainder of the guarantee period of the first battery supplied.

This mobile replacement guarantee is supplied in addition to your statutory rights and does not detract from them. The mobile replacement guarantee does not cover the following:

  • RAC batteries or other batteries purchased from the RAC for fitting at an RAC approved garage or for self fit.
  • Accidental damage.
  • Failure caused by an electrical or mechanical fault with your vehicle.
  • Improper fitting by you or by anyone else (other than where fitted by RAC).
  • Any battery not fitted to the vehicle originally notified to us or which has been transferred to another vehicle.
  • Batteries where the Vehicle covers less than 1,000 miles a year.

† We will require a deposit of £30 to cover our call out charge from non-RAC members (including past members) or members where assistance is not covered by their terms of membership at the time of claim which is refundable after we establish that the fault is covered by the guarantee.

RAC Approved Garage Fitted Batteries - Standard Replacement Guarantee

The RAC Standard Replacement Guarantee covers the replacement of your RAC car battery provided it is fitted by one of our RAC approved garages and it is found, by the RAC approved garage, to be defective due to faulty material or workmanship in manufacture within the guarantee period.

The guarantee period for an RAC battery is from 2 to 5 years depending on the battery you have purchased from us. The guarantee period starts from the date of fitting by the RAC approved garage.

We will arrange for you to visit an RAC approved garage of your choice for the garage to fit the replacement battery free of charge at a convenient time for you†. A replacement car battery will have the benefit of the remainder of the guarantee period of the first battery supplied.

This guarantee is supplied in addition to your statutory rights and does not detract from them.

The replacement guarantee does not cover the following:

  • RAC batteries or other batteries purchased from the RAC for self fit.
  • Accidental damage.
  • Failure caused by an electrical or mechanical fault with your vehicle.
  • Improper fitting by you or by anyone else (other than where fitted by RAC).
  • Any battery not fitted to the vehicle originally notified to us or which has been transferred to another vehicle.
  • Batteries where the Vehicle covers less than 1,000 miles a year.

† We will require a deposit of £9.99 to cover our call out charge from non-RAC members (including past members) or members where assistance is not covered by their terms of membership at the time of claim which is refundable after we establish that the fault is covered by the guarantee.

Please also refer to our standard RAC Shop terms and conditions which apply to your purchase.

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