UK Standard Delivery: £3.99 per order. Orders will be dispatched within 3 working days.
UK Next Day Delivery: £5.99 per order. Orders must be placed before 2pm and will be delivered next working day (e.g. orders placed on Friday will be delivered on Monday). Next day delivery is only available for customers on the UK Mainland (excluding Scottish Highlands and Northern Ireland).
Free Delivery - spend over £50 and get free UK Standard Delivery. Orders will be dispatched within 3 working days.
Next day delivery is not available on certain items. The delivery options available will be shown in the basket.
Delivery charges may be amended from time to time.
Please email us at firstname.lastname@example.org to enquire about international delivery.
We will deliver the Goods to the delivery address specified in your Order. Please be precise about your address when entering your details. We cannot accept any liability for any loss or damage to the products once they have been delivered to the address specified in your delivery instructions.
If there are any changes to your delivery details please inform us as soon as possible by contacting us at email@example.com or by telephoning us between 9am and 5:30pm on 0115 841 4016.
Lost or Undelivered orders
For UK orders please allow 15 working days from the date of dispatch before you report your items as missing. Please allow 25 working days for international orders.
Please check with your neighbours - they may have taken the parcel in on your behalf. You should also check with your local Royal Mail collection office - they may be holding the item if they couldn’t deliver it.
If your item is not delivered after this time, please complete our Lost Goods Form and return it to us within 28 days. You can download the form here:
The RAC Undelivered Items Form
Please complete the form and return it by post to the address listed or alternatively scan and email it to firstname.lastname@example.org.
Note that if you Order more than one item they may be dispatched separately and arrive with you at different times.
Items damaged in transit
If your item has been damaged in the post please report this to us within 7 days of receipt by emailing us at email@example.com including the following information:
- Your details
- Your order number
- A photograph of the damage to the item and the packaging
We will arrange for Returns Authorisation Number (RAN) and Returns Authorisation Form to be sent to you and will send a freepost label if we need you to send the old item back to us. Replacement items will be sent to you.