Customer service & Help

No, we accept orders from members and non-members.

No, you can use our guest checkout feature. However, we recommend you create an account to check the status of your order or to view your order history.

That’s OK we have a reminder and reset feature here.

We currently accept Visa, Visa Electron, Mastercard, Maestro and JCB cards.

If you have purchased a car battery before 12pm then we will get it to you the next working day. At the moment we don’t deliver at weekends or Bank Holidays.

If you have purchased any other item we aim to dispatch within 7 days. Please allow up to 28 days for delivery.

If your order has been dispatched but hasn't arrived yet please do the following:

1. Allow 15 working days for your item to be delivered - we use First Class Royal Mail.

2. Check with a neighbour - they have have taken the parcel in for you if your were out.

3. Check with your local Royal Mail collection office - the item may be waiting for collection if you were out.

If you have tried all these things please email us: orders@racshop.co.uk

Under the distance selling regulations you have 7 days to cancel your order from date of delivery. We will refund the full cost of the item and postage to your payment card.

The cost of postage to return unwanted items will be paid by you, no refunds offered.

To cancel your order please email or phone us with your order number.

If you receive a faulty item please email or call us and we will arrange a prompt replacement for you.

If you have purchased a car battery before 12pm then we will get it to you the next working day. At the moment we don’t deliver at weekends or Bank Holidays.

Please call us as soon as possible on 0800 096 2968.

Yes – please call 0800 096 2968 to cancel you order. We are not able to cancel orders via email. You must notify us of your intention to cancel with 7 days of purchase.

If you have purchased a self-fit battery we will need to arrange a collection to ensure the safe and legal transport of the battery. We charge a £10 collection fee for this service.

Please call our Battery Response team on 0800 096 2968.

Alternatively you can email us at bsales@rac.co.uk

If you own an RAC Sat Nav and you have a query, please follow the guidance below.

In the first instance please speak with the shop you purchased the unit from, they should be able to help.

If you purchased your RAC Sat Nav from the RAC Shop or elsewhere and need further assistance please fill in the Sat Nav Enquiry Form. Someone from our Sat Nav Customer Care desk will contact you to process your query.

You can purchase spare parts by visiting the RAC Pressure Washer Spares & Accessories site.

We regret that the RAC Shop cannot provide refunds, spares or repairs for Pressure Washers not purchased through our website. Please contact your retailer for further assistance.

No, RAC FuelSure will only fit cars listed on our vehicle compatibility list.