Shop terms & conditions
These terms and conditions apply to the use of The RAC online shop (www.racshop.co.uk) and orders made through it. Some of our products are subject to different terms and conditions which will be displayed during the purchase process itself. Where there is a conflict with these terms, the terms stated during the purchase process shall prevail. If you are unsure about which terms and conditions apply please contact us on 0800 9520089 and we would be happy to discuss.
The RAC online shop is run by Internova UK Ltd. When you order products through this website you are purchasing them from Internova who run the shop on behalf of RAC.
Please read through these terms and conditions and if you do not agree with them do not use this website. If you do access the website, and / or place an order, by doing so you agree to be bound by the terms and conditions as set out.
Nothing in these terms and conditions affects your statutory rights as a consumer (including your rights under the Sale of Goods Act 1979).
How to order
All orders must be placed online through the website using the shopping basket facility provided. Please do not e-mail your card details. No responsibility can be taken for the security of your details if given this way.
Method of payment
You can pay either by VISA, Master Card, Switch or Delta. We are unable to accept AMEX, Electron cards, cheques, cash, or postal orders through the website. Orders will only be processed if you provide the card holder's name as it is shown on the card together with the postcode that appears on the card statement. No responsibility can be taken by RAC or Internova for incorrect or incomplete details submitted on the website.
Card fraud is illegal and perpetrators will be prosecuted.
Unless otherwise stated on the website, we always try to dispatch your order within 7 working days of receiving it, however please allow 28 days for your order to be posted from our warehouse. If your order has not been posted within 28 days please let us know by emailing: email@example.com
If you order more than one product then they may be dispatched separately and arrive with you at different times.
Unless otherwise specified, our standard delivery charges are as follows:
- UK: Prices from £2.50 per order plus £0.50 for each additional item, heavier items incur higher delivery charges. Please see checkout for total shipping value.
- Europe: £5 per order plus £1 per for each additional item, heavier items incur higher delivery charges. Please see checkout for total shipping value.
- Worldwide: £8 per order plus £1 per for each additional item, heavier items incur higher delivery charges. Please see checkout for total shipping value.
The following items are restricted to UK mainland shipping only:
- Roof boxes
- Roof bars
- Pressure washers
- Pet carriers
- Car Batteries
- Shelving & Storage
- Winter Driving Kits, De-icer, anti-freeze, and all fluids and chemicals
We do not accept orders from the following countries: Armenia, Azerbaijan, Belarus, Bulgaria, Croatia, Georgia, Romania, Ukraine, Morocco, Turkey, Macedonia, Bosnia Herzegovina, Albania, Serbia, Indonesia, Uganda and Nigeria.
Pricing and availability
All products on our web site should be available. If however due to an error one of our products is out of stock or unavailable we will endeavour to contact you to arrange a refund or alternative delivery date.
If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item (excluding our delivery charges for RAC Batteries). Please note we can only accept the return of opened items if they are faulty. Customers can send their returns with a covering letter to:
All products (excluding Car Batteries)
Car Batteries Only
Parts Admin Dept,
Items damaged in transit
If you receive an item and it has been damaged in the post please report this to us within 7 working days of delivery.
Send us an email including:
- Your details
- Your order number
- A photo of the damage to the item and packaging
Our email address is firstname.lastname@example.org
We will arrange for replacement items to be sent to you, and will send a freepost label if we need you to send the old item back to us.
Under the Distance Selling Regulations every customer has the right to cancel their order within 7 days of receiving their goods.
If you wish to cancel your order please call us on 0800 9520089 or email us at email@example.com as soon as possible, but at the latest within 7 days of receiving your goods. If goods have already been received you must return them following the instructions detailed above.
In relation to self fit RAC Batteries please call 0800 1971653, opening hours 8.30 am to 5.00 pm. For RAC Battery Response, please call 0800 828282.
Items must be unused, unopened and in their original packaging and must be accompanied by the original delivery note. We recommend that you send goods by recorded delivery. Refunds (excluding delivery charge) will be made to the card which you originally used for the purchase.
We aim to deal with all complaints as effectively as possible. In the first instance, your complaint may be sent to Customer Services via email, firstname.lastname@example.org. Alternatively, you may telephone us on 0800 9520089, between 9am and 5.30pm, Monday to Friday.
In relation to self fit RAC Batteries please call 0800 197 1653, opening hours 8.30 am to 5.00 pm. For RAC Battery Response, please call 0800 731 1104, opening hours 8.00 am to 5.00pm.
We aim to acknowledge any complaint made through the website by email within 5 days, and to conclude our investigations as soon as possible thereafter. Telephone complaints will not necessarily be acknowledged by email prior to investigation. Our acknowledgement will always include the name of the person who is handling your case. A likely timescale for resolution will be provided upon request, but this timescale will be dependent upon the specific nature of the complaint.
Data protection and privacy
We respect your absolute right to privacy. Because of this, any information that you give us (RAC) will never be given or sold to any other organisation under any circumstance without your express permission. Any privacy queries should be emailed to email@example.com
RAC may use the information you give us to contact you in case of fulfilment difficulties, to send details of our new services or to assist us in understanding our customers better. If you do not wish to receive details of our new services etc, simply send an email to firstname.lastname@example.org at any time.
The RAC will not give your personal information to any secondary organisations or use it for any purposes other than those stated in these terms and conditions.
The information that we collect will only be used to fulfill orders, contact you in case of difficulty in processing an order or to investigate customer services issues. The RAC takes precautions to protect users' information. The servers on which we collect and store personal information are kept in a secure environment.
You may be asked whether you would like to opt in to receive further information from The RAC in the form of an email newsletter. This requires contact information such as name and email address to be retained by us for this purpose. Users who no longer wish to receive further information may unsubscribe to opt-out of receiving these communications by contacting Customer Services using the website contact form.
This Website contains links to other websites with their own privacy policies, The RAC and its partners are not responsible for the privacy policies of these websites.
Exclusion of The RAC's liability
The information shown on this website is only for information purposes. The material on this website does not constitute advice and you should not rely on any material on this website to make any decision or take any action.
The RAC does not make any warranty or representation as to the accuracy or fitness for purpose of any material on this website. In no event do we accept liability of any description, including liability for negligence (except for personal injury or death), for any damages or losses (including, without limitation, loss of business, revenue, profits, or consequential loss) whatsoever resulting from use of or inability to use this website.
The RAC makes no warranty that this website is free from computer viruses or any other malicious or impairing computer program. The pages contained in this website may contain technical inaccuracies and typographical errors. The information in these pages may be updated from time to time and may be out of date. We accept no responsibility for keeping the information in these pages up to date or liability for not doing so.
The RAC excludes all liability for any illegality arising from or error, omission or inaccuracy in material created and submitted by third parties to this website. This website also contains links to and contains information from other websites which are not under the control of and are not maintained by RAC.
The RAC is not responsible for the content of websites that are referenced or linked to from this website.
Copyright & intellectual property
The RAC logo and “RAC” letters are the registered trade marks of RAC Motoring Services. Internova UK Limited is licensed to use the registered trade marks under licence from RAC Motoring Services
Unless otherwise specified, the copyright in the contents of all the pages in this website are owned or licensed to RAC, or are used with permission from the owner.
The contents of this website may not be copied, reproduced, modified, downloaded or used in any form without the prior written permission of The RAC, except when this occurs incidentally while using the site for private and non-commercial use.
Please note: any unauthorised use of RAC copyright and trademarks is an infringement of RAC’s Intellectual Property and may lead to legal action and other remedies permitted under the Trade Marks Act 1994 and the Copyright Design and Patents Act 1988.
When ordering goods from racshop.co.uk for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from racshop.co.uk, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities. Delivery times can be affected due to packages being inspected by customs.
The Courts of England and Wales shall have exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with this website and its use and these terms and conditions.