Customer Care & Help
Using the RAC Shop
Payments and orders
UK Standard Delivery: £3.30 per order / FREE over £50. Orders will be dispatched within 2 working days. Delivery can take between 2-5 working days.
UK Next Day Delivery: £5.99 per order. Orders must be placed before 2pm and will be delivered next working day (e.g. orders placed on Friday will be delivered on Monday).Next day delivery is only available for customers on the UK Mainland (excluding Scottish Highlands and Northern Ireland).
Next day delivery is not available on certain items. The delivery options available will be shown in the basket. Delivery charges may be amended from time to time.
Please allow 15 days from the date we dispatch your items for delivery.
You can learn more by visiting our delivery page
1. Allow 15 working days for your item to be delivered - we use Royal Mail, DPD, My Hermes, UK Mail & UPS to deliver items.
2. Check with a neighbour - they may have taken the parcel in for you if your were out.
3. Check with your local Royal Mail collection office - the item may be waiting for collection if you were out.
If you have tried all these things please email us: firstname.lastname@example.org
How to contact usBy phone: 0800 0119519 Lines are open 9am to 5:30pm Monday to Friday
By email: email@example.com
Battery customersTo cancel your car battery order please contact 0800 0119519 between 8.30am to 5.30pm
Unwanted itemsYou may cancel your order, or return items you no longer want within:
• 14 days of placing your order (if your items have not yet been posted); or
• 14 days of receiving your order (if items are posted separately this starts on the day you receive the final item)
You must notify us of your intent to cancel or return your order by completing the “Order Cancellation Notification” form and returning it to us, or by calling us on 0800 0119519 Lines are open 9am to 6pm Monday to Friday or by emailing firstname.lastname@example.org
You may open and inspect items, but you may not use them. If a product is returned used, or with unreasonable wear and tear, we reserve the right to charge a 20% fee.
You will be responsible for all costs of insuring and returning the items to us on time, and undamaged.
You must return items within 14 days of notifying us of your intent to cancel.
We will refund the cost of your order, within 14 days of receiving your return or notice to cancel (where the order has not yet been posted). The refund will include the cost of your items plus any delivery fee charged at the point of purchase.
Personalised or made to order itemsWhere items are personalised, or made to order, you do not have the right to cancel or return an order as unwanted.
We recommend that you double check your order to ensure it meets your requirements before making payment.
• Your details
• Your order number
• A photo of the damage to the item and packaging
We will arrange for a Returns Authorisation Form, a pre-paid returns label, and a RAN (Returns Authorisation Number) to be sent to you. A replacement item or refund will be issued on return of the faulty item.
Please enclose the completed returns form and your RAN with your items. We are not able to process returns without this information.
RefundsRefunds will be issued within 14 days of our receipt of returned items, proof of posting, or notice to cancel (if the item has not yet been posted).
We will only refund to the payment card used in the original purchase.
We will refund the cost of the item plus any postage paid in your original order.
Nothing in this section affects your statutory rights.
* Same day delivery is not available in all postcodes at the moment.
Did you purchase a battery with fitting?Yes – please call 0800 0119519 08:00 to 20:00 Mon-Fri to cancel you order.
We are not able to cancel orders via email. You must notify us of your intention to cancel within 7 days of purchase
Did you purchase a self-fit battery?Call us on 0800 0119519 - 08:30 to 17:00 Mon-Fri.
If you have purchased a self-fit battery we will need to arrange a collection to ensure the safe and legal transport of the battery. We charge a £10 collection fee for this service. Call us on 0800 0119519.
Need help with an RAC product
We regret that the RAC Shop cannot provide refunds, spares or repairs for Pressure Washers not purchased through our website. Please contact your retailer for further assistance.
Can't find the help you are looking for? Contact customer support on 0800 8620676