Customer Care & Help

Using the RAC Shop


Payments and orders


If your order has been dispatched but hasn't arrived yet please do the following:

1. Allow 15 working days for your item to be delivered - we use Royal Mail, DPD, My Hermes, UK Mail & UPS to deliver items.
2. Check with a neighbour - they may have taken the parcel in for you if your were out.
3. Check with your local Royal Mail collection office - the item may be waiting for collection if you were out.

If you have tried all these things please email us: orders@racshop.co.uk

Car Batteries


If you buy a self fit car battery before 2pm (Mon - Fri) you will be able to select same day delivery *. Alternatively it will be delivered the next business day. At the moment we don’t deliver at weekends or Bank Holidays.

* Same day delivery is not available in all postcodes at the moment.

Did you purchase a battery with fitting?

Yes – please call 0800 8620676 08:00 to 20:00 Mon-Fri to cancel you order.

We are not able to cancel orders via email. You must notify us of your intention to cancel within 7 days of purchase

Did you purchase a self-fit battery?

Call us on 0800 8620676 - 08:30 to 17:00 Mon-Fri.

If you have purchased a self-fit battery we will need to arrange a collection to ensure the safe and legal transport of the battery. We charge a £10 collection fee for this service. Call us on 0800 8620676.

RAC Fitted Batteries

Call us on 0800 8620676 between 8am and 8pm Monday to Friday. Or you can email prestige@rac.co.uk

RAC Self-Fit Batteries

Call us on 0800 8620676 between 8:30 am and 5pm Monday to Friday. Or you can email partsadmin@rac.co.uk

Need help with an RAC product


You can purchase spare parts by visiting the RAC Pressure Washer Spares & Accessories site.

We regret that the RAC Shop cannot provide refunds, spares or repairs for Pressure Washers not purchased through our website. Please contact your retailer for further assistance.


Can't find the help you are looking for? Contact customer support on 0800 8620676

† Prices depend on the age, value and model of vehicle.

* It is £4.99 for next day delivery, however orders must be placed before 2pm.

Standard delivery takes 3-5 days and costs £3.30.

All orders over £50 inclusive of VAT qualify for free standard delivery.

Free next working day delivery applies to all battery orders placed before 3pm, next day delivery includes Patrol fit batteries (when order and fitting and time has been confirmed), garage fit batteries (when time and date selected for fitting is next day) and home delivery batteries.

For customised orders, please allow 5-7 days.