Returns & Order Cancellation

Our policies have been updated to comply with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This section sets out your rights to return an item, or cancel an order under defined circumstances.

How to Contact Us

By Phone : 0800 8620676 Lines are open 9am to 5:30pm Monday to Friday

By Email :

Battery Customers

To cancel your car battery order please contact 0800 8620676 between 8:30am to 5:30pm Monday-Friday.

If the battery is not required but the fault has been diagnosed by an RAC patrol, we are unfortunately unable to refund the fitting charge.

Unwanted Items

You may cancel your order, or return items you no longer want within :

• 60 days of placing your order (if your items have not yet been posted); or
• 60 days of receiving your order (if items are posted separately this starts on the day you receive the final item)

You must notify us of your intent to cancel or return your order by completing the "Order Cancellation Notification" form and returning it to us, or by calling us on 0800 8620676 Lines are open 9am to 5:30pm Monday to Friday or by emailing

You may open and inspect items, but may not use them. If a product is returned used, or with unreasonable wear and tear, we reserve the right to charge a 20% fee.

You will be responsible for all costs of insuring and returning the items to us on time, and undamaged.

You must return items within 60 days of notifying us of your intent to cancel.

We will refund the cost of your order, within 14 days of receiving your return or notice to cancel (where the order has not yet been posted). The refund will include the cost of your items plus any delivery fee charged at the point of purchase.

Personalised or Made to Order Items

Where items are personalised or made to order, you do not have the right to cancel or return an order as unwanted. We recommend that you double-check your order to ensure it meets your requirements before making payment.

Faulty or Damaged Goods

You must notify us of any faulty or damaged goods within 30 days of receiving your order. Please email us at and provide the following information:

• Your details
• Your order number
• A photo of the damage to the item and/or packaging


Refunds will be issued within 14 days of our receipt of returned items, proof of posting, or notice to cancel (if the item has not yet been posted).

• We will only refund to the payment card used in the original purchase.
• We will refund the cost of the item plus any postage paid in your original order.
• Nothing in this section effects your statutory rights.

Payment cards PayPal Credit

† Prices depend on the age, value and model of vehicle.

* It is £4.99 for next day delivery, however orders must be placed before 2pm.

Standard delivery takes 3-5 days and costs £3.49.

All orders over £50 inclusive of VAT qualify for free standard delivery. This offer excludes home delivery batteries and fitted products.

All home delivery batteries have a carriage cost of £7.99. Delivery takes 1-3 working days.

For customised orders, please allow 5-7 days.

1 Comparison based on RAC Comprehensive Plus European Breakdown cover against the top level of cover from other major providers as of 15.09.2019. For full details visit