To ensure that you get the most out of your car battery we have a guarantee in place.
All of our RAC branded car batteries that have been fitted by a patrol have a 5 year guarantee, whereas all of our other batteries have a 3 year guarantee.
Take a look at our battery fitting service article for more information.
RAC patrol fitted batteries
If your battery is defective due to faulty materials or workmanship after you got it fitted by one of our patrols, they can replace it for you. The battery can be fitted at home, by the roadside or at your workplace to ensure that you can quickly get back onto the road.
The guarantee starts from the time of fitted, then lasts for 3-5 years, depending on the battery that you have chosen.
RAC approved garage fitted batteries
If your car battery was fitted by an RAC approved garage and is now faulty, we’ll arrange for you to visit another garage that is most convenient for you.
Making a claim
Please contact us on 0800 096 2968 to make a claim so we can determine the most appropriate course of action based on the information that you provide us with.
Make sure that you have your invoice or receipt for proof of purchase and RAC membership number (if a member) and your vehicle registration number/model/mileage available at the time of call.
Please be aware that we will require a deposit of £9.99 to cover our call out charge from non-RAC members (including past members) or members were assistance is not covered by their terms of membership at the time of claim which is refundable after we establish that the fault is covered by the guarantee.
Please also refer to our standard RAC Shop Terms and Conditions which apply to your purchase.
Please be aware that the replacement guarantee does not cover the following:
- Any accidental damage caused
- Failure caused by an electrical or mechanical fault with your vehicle
- Batteries were the vehicle covers less than 1,000 miles a year
- Any battery not fitted to the vehicle originally notified to us which has been transferred to another vehicle
The replacement car battery will have the benefit of the remainder of the guarantee period of the first battery supplied.